PRIVACY POLICY

1. About Us

Shiksha Evam Kalyan Samiti is a registered organisation engaged in skill development, vocational training, food safety awareness and training, education, livelihood development and other social-development initiatives.

Registered/Contact Address:
Shiksha Evam Kalyan Samiti
Rajmahal Road, P.O. Barharwa,
District Sahebganj, Jharkhand – 816101, India

Email: hr.seks@gmail.com
Phone: +91 7004496546

Our website provides information about our programmes, projects, training activities, partnerships and other initiatives. The SEKS mobile application provides digital services associated with our training programmes, including registration and collection of training/certification fees for applicable food safety training programmes.

2. Scope of this Privacy Policy

This Privacy Policy applies to information collected through:

• Our website, www.sksindia.org.in;
• The SEKS mobile application;
• Online registration and training forms;
• Training and certification-related services;
• Online payment facilities;
• Communications with trainees, beneficiaries, applicants and users;
• Customer/support communications;
• Other digital services operated by or on behalf of Shiksha Evam Kalyan Samiti.

This policy does not apply to third-party websites, payment gateways, government portals or other external services that may be accessed through our website or application. Such services are governed by their respective privacy policies and terms.

3. Information We May Collect

Depending upon the service used by you, we may collect the following information.

A. Personal and Contact Information

This may include:

• Full name;
• Mobile number;
• Email address;
• Residential/correspondence address;
• Date of birth or age, where required for a training programme;
• Gender, where required for programme administration;
• State, district, city, village or other location information;
• Organisation/business details, where applicable.

B. Training and Certification Information

For training and certification services, we may collect:

• Training programme/course selected;
• Training centre or batch information;
• Registration/enrolment details;
• Training attendance and participation information;
• Assessment-related information;
• Certification status;
• Certificate number or other programme identifiers;
• Information required by the relevant training/certification authority;
• Food business or occupation-related information where necessary for the applicable food safety programme.

C. Payment and Transaction Information

Where you pay training or certification fees through our website or SEKS app, we may collect or receive:

• Transaction/order ID;
• Payment amount;
• Date and time of transaction;
• Payment status;
• Payment reference/UTR number;
• Refund information;
• Invoice/receipt information;
• Limited payment-related information returned by the payment service provider.

We do not intend to store your complete debit-card, credit-card, banking password, UPI PIN or other confidential payment authentication credentials on our servers. Payments may be processed through third-party payment service providers, and such providers process payment information according to their own terms and privacy policies.

Users should never share their UPI PIN, OTP, card PIN, CVV or banking password with SEKS personnel.

D. Device and Technical Information

When you use our website or mobile application, certain technical information may be automatically collected, such as:

• IP address;
• Device type and model;
• Operating system;
• Browser/application version;
• Date and time of access;
• Application crash or diagnostic information;
• General usage information;
• Network information;
• Log information.

We use this information primarily for security, troubleshooting, service improvement and technical administration.

E. Information You Voluntarily Provide

We may also collect information that you voluntarily provide when you:

• Contact us;
• Submit an enquiry;
• Apply for a programme;
• Register for training;
• Submit feedback;
• Participate in surveys;
• Request support;
• Communicate with our representatives.

4. Purpose of Collecting Personal Information

We may process your personal information for legitimate and specified purposes, including:

1. Registering you for training programmes;
2. Managing food safety training and certification services;
3. Collecting applicable training/certification fees;
4. Processing and confirming payments;
5. Generating invoices and payment receipts;
6. Maintaining training and certification records;
7. Communicating training schedules, updates and important information;
8. Providing certificates or other programme-related documents;
9. Verifying participant information where required;
10. Responding to support requests and complaints;
11. Complying with applicable legal, regulatory, contractual and programme requirements;
12. Preventing fraud, misuse and unauthorised transactions;
13. Maintaining the security of our website and mobile application;
14. Improving our digital services and user experience;
15. Maintaining internal administrative and accounting records;
16. Communicating important service-related notifications.

We will not use your personal information for purposes unrelated to the service for which it was collected unless permitted by applicable law or where you provide the necessary consent.

5. Legal Basis for Processing

We process personal data in accordance with applicable Indian laws and regulations.

Depending on the circumstances, processing may be based on:

• Your consent;
• Your request for a service;
• Performance of a service or transaction;
• Compliance with a legal or regulatory requirement;
• Legitimate and lawful organisational purposes permitted under applicable law;
• Other lawful grounds recognised under applicable legislation.

Where consent is required, we will seek consent through an appropriate notice or consent mechanism.

The Digital Personal Data Protection Act, 2023 provides for processing personal data for a lawful purpose based on consent or specified legitimate uses and requires notice concerning the data and purpose of processing.

6. SEKS Mobile Application

The SEKS mobile application is integrated with our website and is used to facilitate digital services associated with our training programmes.

The application may be used for:

• Trainee registration;
• Training programme selection;
• Verification of trainee details;
• Training/certification fee payment;
• Payment confirmation;
• Viewing transaction details;
• Accessing training-related information;
• Receiving service notifications;
• Supporting certification-related processes.

The information collected through the SEKS app may be transmitted to our website/server systems for the purpose of providing these services.

7. Payment Processing

Payments made through SEKS may be processed through an authorised third-party payment gateway or payment service provider.

When you initiate a payment:

1. You may be redirected to, or interact with, the payment service provider's secure payment interface.
2. The payment provider may process payment credentials and transaction information.
3. We may receive transaction confirmation, payment status, transaction ID and other limited information required to reconcile your payment.
4. We may retain payment records for accounting, audit, dispute resolution and legal/compliance purposes.

We do not request or intentionally store your UPI PIN, ATM PIN, internet banking password, card PIN or OTP.

For questions concerning the processing of payment credentials, users should also review the privacy policy of the payment gateway used for the transaction.

8. Sharing of Personal Information

We do not sell or rent your personal information to third parties.

We may share relevant information where necessary with:

• Payment gateways/payment service providers;
• Training and certification partners;
• Government departments or statutory authorities;
• Programme implementing partners;
• Technology/service providers supporting our website or application;
• Cloud hosting, database, SMS, email or communication service providers;
• Auditors, accountants, legal advisers or professional service providers;
• Law-enforcement or regulatory authorities where legally required;
• Other authorised entities where necessary to provide the requested service.

Only information reasonably necessary for the relevant purpose should be shared.

9. Training and Certification Authorities

Certain food safety training or certification programmes may be conducted in association with, or subject to requirements of, relevant government authorities, statutory bodies, certification organisations, sector bodies or programme partners.

Where necessary for registration, training, assessment, certification, verification, reporting or compliance, relevant trainee information may be shared with such authorised entities.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access;
• Unauthorised disclosure;
• Accidental loss;
• Destruction;
• Alteration;
• Misuse;
• Unauthorised processing.

Security measures may include access controls, authentication mechanisms, secure communication protocols, server security, restricted administrative access, logging and other reasonable safeguards.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Users should therefore also take reasonable precautions to protect their accounts and devices.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing training and certification services;
• Maintaining trainee and certification records;
• Processing payments and refunds;
• Accounting and auditing;
• Meeting legal, regulatory and contractual requirements;
• Resolving disputes;
• Preventing fraud and misuse;
• Establishing or defending legal claims.

When information is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable law and our internal retention procedures.

12. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Operate essential website functions;
• Remember preferences;
• Understand website usage;
• Improve performance;
• Maintain security;
• Analyse traffic and user interaction.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

The SEKS application may also use technically necessary identifiers, logs or similar technologies for authentication, security, diagnostics and service functionality.

13. Third-Party Services and Links

Our website or mobile application may contain links to third-party websites, government portals, payment gateways or other external services.

We are not responsible for the privacy practices, content or security of third-party websites.

Users are encouraged to review the privacy policies of third-party services before submitting personal information or making payments through those services.

14. Communications

We may use your registered mobile number or email address to send service-related communications, including:

• Registration confirmation;
• Training information;
• Payment confirmation;
• Receipt/invoice information;
• Certification updates;
• Account or security notifications;
• Important changes to services;
• Support-related communications.

Where permitted by applicable law and where appropriate consent has been obtained, we may separately communicate information about programmes, events or organisational activities.

15. Children's Privacy

Our services are primarily intended for individuals participating in authorised training, certification, education or development programmes.

We do not knowingly collect children's personal information for purposes unrelated to the relevant programme.

Where a service involves a minor and applicable law requires parental/guardian consent, such consent should be obtained before submitting the minor's personal information.

16. User Responsibilities

Users are responsible for:

• Providing accurate and complete information;
• Keeping login credentials confidential;
• Not sharing OTPs, passwords, UPI PINs or payment credentials;
• Using only their own authorised account;
• Informing us if they believe their account or information has been compromised;
• Providing updated information where necessary.

We shall not be responsible for losses resulting from a user's voluntary disclosure of passwords, OTPs, UPI PINs or other confidential credentials to an unauthorised person.

17. Your Privacy Rights

Subject to applicable law and the relevant legal requirements, you may have rights concerning your personal information, including the ability to:

• Request information about the personal data being processed;
• Request correction or updating of inaccurate information;
• Request deletion/erasure where applicable;
• Withdraw consent where processing is based on consent;
• Raise a grievance regarding processing of personal data;
• Exercise other rights available under applicable data-protection law.

Requests may be submitted using the contact details provided in this Privacy Policy.

The Digital Personal Data Protection framework also provides mechanisms concerning consent, access-related rights, correction/erasure and grievance redressal, subject to applicable conditions and law.

18. Withdrawal of Consent

Where processing is based on consent, you may request withdrawal of your consent by contacting us through the details provided below.

Withdrawal of consent will not affect the lawfulness of processing that occurred before withdrawal.

Please note that withdrawal of consent may affect our ability to provide certain services where processing of the relevant information is necessary for providing that service or fulfilling legal/programme requirements.

19. Grievance Redressal

If you have any concern regarding the collection, use, processing or protection of your personal information, you may contact us.

Grievance/Privacy Contact:
Shiksha Evam Kalyan Samiti
Rajmahal Road, P.O. Barharwa,
District Sahebganj, Jharkhand – 816101, India

Email: hr.seks@gmail.com
Phone: +91 7004496546

We will review and address privacy-related complaints in accordance with applicable law and our internal grievance procedures.

20. Data Breach and Security Incidents

If we become aware of a personal-data security incident that requires notification under applicable law, we will take appropriate steps to investigate, contain and respond to the incident and provide notifications to relevant persons or authorities where legally required.

21. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our services;
• Changes in the SEKS mobile application;
• Changes in payment or technology providers;
• Changes in applicable laws or regulations;
• Changes in our data-processing practices.

The updated Privacy Policy will be published on our website with the revised "Last Updated" date.

Users are encouraged to review this page periodically.

22. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute relating to this Privacy Policy or the processing of personal information shall be subject to the applicable jurisdiction of competent courts/authorities in India.

23. Contact Us

For privacy questions, requests, complaints or concerns, please contact:

SHIKSHA EVAM KALYAN SAMITI

Rajmahal Road, P.O. Barharwa,
District Sahebganj, Jharkhand – 816101, India

Email: hr.seks@gmail.com
Phone: +91 7004496546

Website: www.sksindia.org.in